Q: What does THG stands for?
A: THG are the initials of the company’s founders Tetard, Haudiquez and Grisoni.
Q: Where are THG products manufactured?
A: All THG products are manufactured at the THG factory. The factory is located in the northern part of the Normandy region of France.
Q: Where can I purchase THG products?
A: You may purchase from a THG authorized dealer/showroom. Products purchased from any source other than a THG USA authorized dealer/showroom, or purchased via the internet will not be covered under the THG warranty.
Q: Whom can I contact in case I need technical assistance?
A: You may contact the THG USA office at 954-425-8225.
Q: What is the finish warranty for THG products?
A: THG finishes are under warranty for a period of one year, with the exception of polished chrome, which is under warranty for five years. Any defects in finish will usually appear within the first weeks of use. Proof of purchase (original sales receipt) from the original purchaser must accompany all warranty claims. Please refer to THG warranty for additional details.
Q: What is the mechanical warranty for THG products?
A: THG warrants to the purchaser or homeowner all plumbing and accessory products sold by THG USA, to be free from manufacturing defects in materials and workmanship. THG limits this warranty for a period of five years from the date of delivery. THG warrants its products against mechanical failure for a period of five years. Please refer to the THG warranty for additional details.
Q: What is the THG return policy?
A: THG has a no return policy for all trimmings; all THG items are made to order and are considered custom.
Q: What are the cleaning instructions for THG products?
A: To prevent water spots on all finishes, simply wipe off water with a clean, soft, damp cloth after each use. NEVER use an abrasive cleaning product, cleanser, ammonia-based cleaner, harsh chemicals or bleach. Use mild ph-neutral soap mixed with water for regular cleaning. Please see the care and cleaning instructions according to each finish category.
Q: How can hard water affect THG faucets?
A: Hard water is water that has high mineral content. These minerals build up affecting the performance of the faucets including the internal mechanisms. If you are in an area with hard water, please make sure to take the necessary precautions and clean your faucets periodically. Please refer to each function for cleaning instructions, you may contact THG’s technical department if you have any questions.
Q: What is a living finish?
A: THG defines a “living finish” as a finish that is not encapsulated in a coating and is designed to patina and change with the passage of time. In the case of our Oil Rubbed Bronze, each fitting is hand rubbed to achieve the desired effect, and several variables will affect the final finish. Handles that are used frequently tend to lighten over time, while spouts and other pieces may darken. The variation in the finish and the change over time is in no way considered a defect, and is part of the desired effect of these finishes—just as natural bronze will patina over time (D10—oil rubbed bronze US, D21—oil rubbed bronze natural, H27—bronze satiny).
Q: What are antique finishes?
A: Antique finishes are designed to give a time-worn appearance, and are most commonly used on fittings with detail and relief, like the Versailles, Dauphine, etc. The unevenness of the darker “antique” marks on smooth surfaces is intentional and is in no way considered a defect. Just as natural brass, bronze and silver patina over time, no two pieces will look the same, nor are they intended to, and orders will vary from any samples provided. The variation of these finishes is best pictured in the Versailles section of the THG price book and catalog (D04—antique brass, H25—gold antique, H03—silver polished antique, H08—silver antique matt, H28—antique nickel, H24—red copper antique).
Q: Can I order handles from one series and the spout from another?
A: THG will give you the freedom to create your own design; our price book offers complete sets as well as components, if you would like to order from different series.
Q: Is the brass used for THG faucets lead-free?
A: The safety and security of our customers has always been THG’s top priority. THG switched to lead-free brass in the autumn of 2008—almost a year-and-a-half prior to California’s Health & Safety Code Section 116875 (also known as AB1953) takes effect in 2010. All THG products shipped since the beginning of 2009 comply with the technical requirement of the California law.